Terms & Conditions
FINDHORN BAY HOLIDAY PARK CIC
Trading as Findhorn Bay Holiday Park
Terms & Conditions
Company number: SC881723
Company address: 567 The Park, Findhorn, Forres, Scotland, IV36 3SH
Last updated: 24 October 2026
These Terms & Conditions apply to all guests staying at Findhorn Bay Holiday Park, including guests using our self-catering accommodation, touring pitches and camping facilities.
Findhorn Bay Holiday Park CIC, trading as Findhorn Bay Holiday Park (“the Park”, “we”, “us” or “our”), is the operator responsible for bookings made with the Park.
By making a booking and staying at the Park, you agree to comply with these terms and any additional site rules or safety instructions provided by Park management.
The person making the booking (“the lead booker”) is responsible for ensuring that all members of their party are aware of and comply with these terms.
A. General Terms & Conditions
1. Bookings and guest information
1.1 All booking information must be accurate and complete, including the number of guests, children, pets, vehicles and any other information requested during the booking process.
1.2 Guests must not exceed the maximum occupancy stated for their accommodation or pitch, or bring additional people onto the Park beyond the permitted booking arrangements, without prior management approval.
1.3 The lead booker is responsible for all payments due under the booking and for the conduct of their party and any visitors.
1.4 Bookings must not be transferred, resold or sublet to another person without prior written approval from management.
1.5 Management reserves the right to refuse a booking or require a guest to leave where there are reasonable grounds to do so, including serious or repeated breaches of these terms, unlawful activity, threatening or abusive behaviour, or conduct that presents a safety risk. Any such action will be taken in accordance with applicable law and the guest's contractual rights.
2. Behaviour and consideration for others
2.1 All guests must behave respectfully towards other guests, staff, contractors and members of the local community.
2.2 Quiet hours are from 9.30 pm to 8.30 am. Noise must be kept to a reasonable level at all times, with particular consideration given to neighbouring pitches and accommodation.
2.3 Children must be supervised by a responsible adult at all times, particularly around roads, parking areas, water, electrical installations and other potentially hazardous areas.
2.4 Guests must follow staff instructions, safety notices, traffic signs and the Park's one-way system at all times.
2.5 The Park must not be used for unauthorised commercial activity, events or gatherings. Businesses, functions or activities involving paying customers require prior written management approval.
3. Visitors and day guests
3.1 Visitors must comply with Park rules and register with reception where required.
3.2 Guests are responsible for the behaviour of their visitors and must ensure that visitors leave by any applicable permitted departure time.
3.3 Management may restrict visitor access where necessary for safety, security, capacity or operational reasons.
4. Pets and animals
4.1 Dogs are welcome in accordance with the Park's pet policy. Dogs must be kept on a lead within the Park unless management has expressly designated an area where they may be off lead.
4.2 Owners must clean up after their animals immediately and dispose of waste appropriately.
4.3 Pets are not permitted in the Park's toilet and shower blocks.
4.4 A maximum of two pets is permitted in designated pet-friendly accommodation, subject to the booking conditions and any applicable charges. Pets must not be left unattended where doing so could cause distress, nuisance or damage.
4.5 Pets are not permitted in accommodation designated as pet-free. Unauthorised pets may result in additional cleaning or treatment charges where reasonably incurred and justified.
4.6 Guests must comply with applicable Scottish and UK legislation relating to dogs and other animals, including relevant restrictions on prohibited dogs. Owners are responsible for ensuring their animals are lawfully kept and controlled.
5. Fire safety and open flames
5.1 Only gas BBQs are permitted, subject to safe use and any additional instructions issued by management. BBQs must be positioned and used safely, away from accommodation, vehicles, awnings, vegetation and combustible materials.
5.2 Charcoal BBQs, disposable BBQs, bonfires, wood-burning fires, fire pits and fireworks are not permitted.
5.3 Guests must not tamper with, obstruct or misuse fire alarms, extinguishers, emergency lighting, fire doors or any other fire safety equipment.
5.4 Exit routes, access roads, firebreaks and access to firefighting equipment must remain clear at all times.
5.5 Candles, incense and other naked flames are not permitted inside accommodation.
5.6 Guests must follow the Park's fire safety instructions, report faults or hazards immediately and comply with any emergency or evacuation instructions.
6. Smoking and vaping
6.1 Smoking and vaping are prohibited inside all accommodation and indoor Park facilities.
6.2 Guests must dispose of cigarette ends safely and must not discard them on the ground or into vegetation.
6.3 Where smoking, vaping or other misuse results in additional cleaning, deodorising or remedial work, reasonable costs actually incurred may be charged to the responsible guest
7. Vehicles, parking and movement
7.1 The speed limit throughout the Park is 5 mph.
7.2 Vehicles must be driven carefully and comply with the one-way system and all traffic signs.
7.3 Vehicles must be parked only in designated or authorised areas. Parking on grass is not permitted unless specifically approved by management.
7.4 Any additional vehicles must be registered and paid for at reception where applicable.
7.5 Vehicle washing, repairs, maintenance work and the use of generators are not permitted where they cause a nuisance, create a hazard or breach Park rules. Prior approval is required where management specifies it.
7.6 Electric vehicles must not be charged from accommodation sockets or pitch electrical hook-ups unless the Park has expressly authorised this use and provided suitable arrangements.
7.7 Vehicles must not obstruct access roads, emergency routes, neighbouring pitches or fire safety equipment.
8. Electrical safety and utilities
8.1 Electrical equipment brought onto the Park must be suitable for its intended use, in safe condition and used in accordance with the manufacturer's instructions and any Park safety guidance.
8.2 Guests must not interfere with electrical installations, meters, hook-up points, utility equipment or other Park infrastructure.
8.3 Electrical faults, damaged cables, unsafe equipment, water leaks or other hazards must be reported to reception or Park staff promptly.
8.4 Where electricity is metered or charged separately, guests are responsible for paying applicable charges in accordance with the tariff and payment arrangements communicated before or during the stay.
8.5 The Park cannot guarantee uninterrupted availability of electricity, water, Wi-Fi or other utilities. Interruptions may occur because of faults, essential maintenance, emergencies or circumstances beyond the Park's reasonable control. Any rights guests may have under applicable law remain unaffected.
9. Waste, recycling and environmental protection
9.1 General waste and recyclable materials must be placed in the designated facilities and sorted according to the instructions displayed.
9.2 Guests must not leave rubbish, food waste or other items on pitches, in accommodation, around facilities or elsewhere on the Park.
9.3 Touring guests must use the designated chemical disposal point and grey-water disposal facilities.
9.4 Wastewater, chemicals, oils, fuel or other waste must not be discharged onto the ground, into surface-water drains or anywhere other than an authorised disposal point.
9.5 Guests must not damage trees, vegetation, dunes, wildlife habitats or other natural features. Activities must comply with applicable environmental and local access rules.
9.6 Guests are asked to help protect the local environment by avoiding unnecessary waste and using recycling facilities wherever possible.
10. Emergencies and safety
10.1 Guests must familiarise themselves with the emergency information provided in their accommodation, welcome information or on-site notices.
10.2 Guests must keep exits and escape routes clear, follow fire safety instructions and report defective equipment or unsafe conditions immediately.
10.3 In the event of an emergency, fire, evacuation or severe weather warning, guests must follow instructions issued by Park management or the emergency services.
10.4 Guests must not interfere with fire alarms, extinguishers, emergency signs or other safety equipment.
10.5 Charging e-bikes, e-scooters and their batteries must be carried out only in accordance with the manufacturer's instructions and any Park restrictions. Damaged batteries or chargers must not be used, and any suspected overheating, damage or other hazard must be reported immediately. Charging must not obstruct exits or escape routes.
10.6 Firearms and other weapons must not be brought onto the Park where their possession or use is unlawful or otherwise prohibited by these terms or Park rules.
11. Severe weather and temporary closures
11.1 Guests must take reasonable care during severe weather, high winds, flooding or other hazardous conditions and follow any safety instructions issued by management or the emergency services.
11.2 Management may temporarily close or restrict access to pitches, accommodation or facilities where reasonably necessary for safety, essential maintenance, severe weather or other operational reasons.
11.3 If a closure or disruption materially affects a booking, management will communicate the available arrangements as soon as reasonably practicable. Any alternative accommodation, relocation, refund or other remedy will be handled in accordance with the booking terms and applicable law.
12. Facilities and maintenance
12.1 Facilities and services are provided subject to availability. Management may temporarily close or restrict facilities for cleaning, repairs, maintenance, safety or operational reasons.
12.2 Guests will be informed of significant changes affecting their stay where reasonably practicable. Any applicable legal rights and remedies remain unaffected.
12.3 Staff or authorised contractors may need to access accommodation or a pitch for emergencies, safety inspections, essential repairs, maintenance or other legitimate operational reasons. Reasonable notice will be provided where practicable, except where urgent access is required.
13. Lost property
13.1 Lost property should be handed to reception or reported to Park management.
13.2 Lost property will be retained for 30 days where reasonably practicable.
13.3 After 30 days, unclaimed items may be disposed of or donated to charity. Perishable, unsafe or unhygienic items may be disposed of sooner where necessary.
13.4 Guests are responsible for arranging collection or return of their belongings. Any postage or delivery costs for returning items will be payable by the guest and agreed in advance where applicable.
13.5 The Park will take reasonable care of items handed in but cannot guarantee the recovery of lost property.
14. Wi-Fi and communications
14.1 Complimentary Wi-Fi is available throughout the Park and in some accommodation. Signal strength, coverage and speed may vary.
14.2 The Park does not guarantee uninterrupted Wi-Fi access or suitability for any particular purpose.
14.3 Guests must not use the Park's internet connection for unlawful activity or activity that interferes with the network or other users.
15. Drones and aerial devices
15.1 Drones and other unmanned aerial devices must not be flown from or over the Park without prior written management permission.
15.2 Guests are responsible for complying with applicable aviation rules, privacy requirements, airspace restrictions and any relevant flight restriction zones, including any restrictions associated with RAF Lossiemouth.
15.3 Permission from the Park does not replace any legal authorisation required for a flight.
16. Liability
16.1 Guests are responsible for their own belongings and for the actions of their party and visitors.
16.2 The Park is not responsible for loss, theft or damage to guests' personal property except where liability arises under applicable law.
16.3 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded or limited.
B. Holiday Accommodation
This section applies to self-catering accommodation, including caravans, pods, cabins, lodges and other holiday accommodation provided by the Park.
1. Arrival and departure
1.1 Standard check-in times are:
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Winter season (1 November to 31 March): 3.00 pm.
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Summer season (1 April to 31 October): 4.00 pm.
1.2 Check-out is by 10.00 am on the departure date.
1.3 Guests expecting to arrive after 4.00 pm in winter or 8.00 pm in summer must notify reception in advance. Unless otherwise agreed, the latest arrival time is 8.00 pm.
1.4 Early check-in or late check-out is not guaranteed and requires prior approval. Additional charges may apply where notified.
2. Occupancy and use
2.1 Accommodation may only be occupied by the number of guests permitted for that unit and booking.
2.2 Accommodation must be used for holiday purposes and must not be sublet, transferred or used for unauthorised commercial purposes.
2.3 Guests must not remove furniture, equipment or other items from the accommodation without permission.
3. Cleaning and condition
3.1 Accommodation must be left in a reasonably clean and tidy condition, with rubbish disposed of appropriately and personal belongings removed.
3.2 A standard departure clean is included where specified in the booking. If the accommodation is left requiring cleaning beyond the normal departure clean, a reasonable additional charge may apply. This will reflect the work and costs actually incurred and may be £60 or more, depending on the extent of the additional cleaning required.
3.3 Damage, missing items or faults must be reported to reception as soon as possible.
3.4 Guests may be charged the reasonable cost of repairing or replacing items damaged, lost or removed during their stay, excluding fair wear and tear.
3.5 Lost keys may incur a charge of £20 per key to cover reasonable replacement costs.
4. Pets in accommodation
4.1 Pets are permitted only in designated pet-friendly accommodation, including the Eco Cabin where specified at the time of booking.
4.2 A maximum of two pets is permitted per pet-friendly unit unless management agrees otherwise in writing.
4.3 Applicable pet charges will be displayed or communicated during booking.
4.4 Guests must prevent pets from causing damage, excessive noise or disturbance. Additional cleaning or treatment costs may be charged where reasonably incurred.
4.5 Bringing a pet into accommodation designated as pet-free may result in an additional charge of £120 or more where justified by the reasonable cleaning, deodorising or treatment costs actually incurred.
5. Smoking, vaping and additional cleaning
5.1 Smoking, vaping, candles and incense are not permitted inside accommodation.
5.2 Where additional cleaning, deodorising or remedial work is reasonably required because of a breach, the guest may be charged for the reasonable costs actually incurred, up to or exceeding £150 where justified by the work required.
6. Towels and equipment
6.1 Towels are not provided unless included in the accommodation description. Towels are provided in Eco-Chalets and Ecovillage Escapes where specified.
6.2 Towel hire is available at £5 per set, subject to availability.
6.3 Guests must use the accommodation and its equipment responsibly and report any defects or missing items promptly.
7. Age requirements
7.1 Guests under 18 must be accompanied by a responsible adult staying in the accommodation.
7.2 Lead bookers aged 18–21 must obtain written management approval before the booking is confirmed.
C. Cancellations, Amendments and Refunds
1. Deposits and balance payments
1.1 A deposit of 25% of the total booking value, with a minimum deposit of £25, is required to secure a booking, unless otherwise stated at the time of booking.
1.2 The remaining balance for holiday accommodation must be paid at least one month before the arrival date.
1.3 The lead booker is responsible for ensuring all payments are made by the required deadlines.
1.4 Failure to pay an amount due may result in cancellation of the booking, subject to the booking terms and applicable law.
2. Holiday accommodation cancellations
2.1 The 25% booking deposit is non-refundable except where a refund or other remedy is required by law or the Park agrees otherwise in writing.
2.2 If a holiday accommodation booking is cancelled more than 30 days before arrival, the deposit will normally be retained. Any balance paid in excess of the deposit will be refunded.
2.3 If a holiday accommodation booking is cancelled within 30 days of arrival, payments made will normally be non-refundable, including the deposit and balance, except where a refund or other remedy is required by law or the Park agrees otherwise in writing.
3. Touring and camping cancellations
3.1 If a touring or camping booking is cancelled at least 7 days before arrival, the deposit will normally be retained and any balance paid in excess of the deposit will be refunded.
3.2 If a touring or camping booking is cancelled less than 7 days before arrival, payments will normally be non-refundable, subject to applicable law and any alternative arrangement agreed in writing by management.
4. How to cancel
4.1 Cancellation requests must be submitted in writing by the lead booker.
4.2 The cancellation date will normally be the date the Park receives the written cancellation request.
4.3 We strongly recommend that guests arrange suitable travel insurance to cover unforeseen circumstances, cancellation costs and other losses.
5. Changes to booking dates
5.1 Requests to change holiday accommodation dates should be made at least one month before the original arrival date. Changes are subject to availability, management approval and the booking remaining within the same season unless otherwise agreed.
5.2 Touring and camping date changes are subject to availability and management approval. Changes within the same season may be permitted.
5.3 A £10 administration charge per date change may apply and is non-refundable once the change has been processed, subject to applicable law.
5.4 Any difference in price resulting from a change must be paid by the guest. A change is not confirmed until management has agreed it in writing.
6. Early departure
6.1 No refund is normally provided for unused nights where a guest chooses to leave early, except where a refund or other remedy is required by law or agreed by management in writing.
7. Cancellation or changes by the Park
7.1 If the Park must cancel a booking or make a material change to the accommodation or facilities booked, management will contact the lead booker as soon as reasonably practicable.
7.2 Depending on the circumstances, the Park will explain any available alternative arrangements, relocation, refund or other remedy in accordance with the booking terms and applicable law.
7.3 Nothing in this section limits any statutory rights guests may have.
D. Touring and Camping
This section applies to touring caravans, motorhomes, campervans, tents, roof tents and other permitted touring units.
1. Arrival and departure
1.1 Touring and camping check-in is from 1.00 pm.
1.2 All touring and camping pitches must be vacated by 11.00 am on the departure date.
1.3 Guests expecting to arrive after 4.00 pm during the winter low season or 6.00 pm during the summer season must notify reception in advance.
1.4 Unless otherwise agreed, the latest arrival time is 8.00 pm.
1.5 Early arrival or late departure is subject to availability and prior management approval. Additional charges may apply where notified.
2. Pitch allocation and permitted units
2.1 Guests must occupy the pitch allocated to them and must not move to another pitch without prior management approval.
2.2 Only the unit types permitted for the booked pitch may be accommodated. Where a pitch is designated for campervans, tents or roof tents only, other units are not permitted.
2.3 All additional vehicles must be registered and paid for at reception where applicable.
3. Pitch layout and spacing
3.1 Awnings must be pitched on hardstanding and must not be positioned within the grass firebreak.
3.2 All units must be a minimum of 6 metres apart, in accordance with applicable site requirements and fire safety arrangements.
3.3 Guests must not obstruct access roads, neighbouring pitches, firebreaks, emergency exits or access to firefighting equipment.
3.4 Sleeping in awnings is not permitted.
3.5 Guests must not alter pitch boundaries, dig into the ground or install structures without management approval.
4. Electrical hook-ups and Metpow electricity
4.1 Electrical hook-ups may be used only where provided and authorised for the booked pitch.
4.2 Guests must use suitable, safe electrical equipment and comply with all hook-up instructions. Damaged cables, connectors or equipment must not be used.
4.3 Where optional electricity is provided through the Metpow app or associated metering equipment, electricity is charged separately according to the tariff and usage information communicated to guests.
4.4 Guests are responsible for following the instructions provided to access and use the Metpow service, including any app registration, meter activation or payment steps required.
4.5 Guests must not interfere with, bypass or tamper with meters, electrical equipment or hook-up installations.
4.6 If the app, meter, payment system or electricity supply does not operate as expected, guests should contact reception or the designated support contact for assistance. Guests must not attempt unauthorised repairs or alterations.
4.7 Electricity availability and metering are subject to the relevant equipment and service arrangements. Any billing query should be raised promptly with the Park or the designated service provider. Charges and any adjustments will be handled in accordance with the applicable tariff, service terms and law.
4.8 Electric vehicles must not be charged from touring pitch hook-ups unless the Park has expressly authorised this use and suitable arrangements are in place.
5. Wastewater and facilities
5.1 Chemical toilet waste must be disposed of only at the designated chemical disposal point.
5.2 Grey water must be disposed of at the designated facility, including the drive-over grey-water drain where provided.
5.3 Guests must not discharge wastewater or chemicals onto pitches, roads, grass, drains or surrounding land.
5.4 Toilets, showers, laundry facilities and other shared facilities must be used responsibly and left clean and tidy.
5.5 Any damage, blockage or fault affecting shared facilities must be reported to reception.
6. Generators and equipment
6.1 Generators may only be used where expressly permitted by management and must not cause a nuisance or safety risk.
6.2 Guests must comply with all electrical, fire safety and pitch spacing requirements when using awnings, heaters, cooking equipment and other appliances.
6.3 Charging e-bikes, e-scooters and batteries must follow manufacturer guidance and any Park restrictions. Charging must not obstruct escape routes or create a fire hazard.
E. Complaints and Feedback
1. Raising a concern
1.1 Guests should report any problem to reception or Park management as soon as possible during their stay, so that we have a reasonable opportunity to investigate and resolve it.
1.2 If a concern cannot be resolved during the stay, or a guest wishes to raise a complaint afterwards, they should contact us in writing within 7 days of departure where possible.
1.3 Complaints can be sent to:
FAO Holiday Park Manager
Findhorn Bay Holiday Park
The Park
Findhorn
IV36 3TY
Email: reception@findhornbayhp.com
1.4 We aim to acknowledge and respond to complaints within 14 days. Where an investigation requires more time, we will explain this to the guest.
1.5 Nothing in this section limits any statutory rights or remedies available to guests.
F. Privacy and Personal Data
1. Personal information
1.1 Personal information collected during bookings and stays will be handled in accordance with applicable data protection legislation.
1.2 Information will be used for legitimate purposes connected with bookings, payments, guest communications, safety, legal obligations and Park operations, as explained in our Privacy Policy.
1.3 Guests can find further information about how their information is collected, used, stored and their rights by reading our Privacy Policy:
Findhorn Bay Holiday Park Privacy Policy
Thank You
Thank you for choosing Findhorn Bay Holiday Park. We hope you have a relaxing and enjoyable stay on Moray's Sunshine Coast.
