At The Findhorn Bay Holiday Park we collect different types of information about people who visit our websites and use our applications for three main reasons:
- To provide personalised services unique to individual users
- To help us to monitor and improve the services we offer
- If we have permission from the member/user, to market services to them via the channels listed below
- Holiday Accommodation (Chalets and Holiday Caravans)
- Camping (Tents & Tourers)
We do our best to protect and respect your privacy. You should only receive marketing messages from us if you have agreed to do so. We use a combination of offline and online activity. Our marketing channels include:
- Postal communications
- Phone Calls
- Social media channels – Facebook, Twitter, YouTube, Google+, Instagram, Pinterest
We may use the above marketing channels to contact you with information or questions about your booking(s), or reviews for example, with reminders and updates.
We collect and use details only if we have your permission or we have sensible business reasons for doing so, for example we need to collect your address to manage any bookings you have made with us.
We collect information on you:
- When you make a booking
- If you choose to reveal information (Name) in reviews (Public Review)
- When you enter promotions and competitions
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
The minimum information we need when joining the Club as a member is your full name, email address, address, and a password. We ask you these questions so we can personalise your membership and make the information you receive from us more relevant providing you have opted in to receive marketing communications.
The information taken at time of booking is required to be collected for the purposes of processing your reservation at Findhorn Bay Holiday Park. We may also disclose your data to CampStead Ltd who may contact you over email, inviting you to complete a questionnaire and review regarding your stay at our park.
Who we share data with?
We will never share your personal information with any other 3rd party partners for marketing purposes. We may use third parties to process your online booking and your personal details maybe transmitted securely from a third party to us for the purposes of making the booking.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by Findhorn Bay Holiday Park. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include, but is not limited to; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide
Legal information and how to contact us
The data controller is the organisation responsible for protecting information and, in our case, is The New Findhorn Directions Ltd, The Park, Findhorn, Forres, IV36 3TY.
If you would like access to, or a copy of, the personal information we hold about you; to request a correction; or have any questions about how we may use it; or to make a complaint, please contact the Data Protection Manager at the address shown above. Or, email us on [email protected].
Last updated on Friday 10th March 2017 10:48