Information about arriving at our site
We realise that this is an uncertain and unsettling time for everyone and as always, we place great importance on the high standard of cleanliness of our facilities, the safety of our visitors, staff and the wider community.
We are reviewing the latest Government advice on a daily basis and how this could affect your holiday and will continue to update this page as necessary, you can find this information below under Government Guidance.
Since our reopening in July 2020 we have implemented new processes and procedures at our Holiday Park and you will notice some changes when you arrive on site.
Please see below for information on some of the changes we have made.
When arriving to check-in there is a hand sanitiser point at the door and there is only one visitor permitted within the reception at any one time. Visitors are required to wear a mask when checking in and are also required to complete a short track and trace form. These forms are kept for 21 days and are then confidentially shredded.
Please be advised that a valid proof of address may now be required at point of check-in, either in the form of a driving licence or a utility bill.
In line with our Terms & Conditions, management reserves the right to refuse access to the site and your booking can’t be guaranteed if proof of address is not provided.
Photocopies will be taken and these will also be confidentially shredded after 21 days.
To reduce contact, we are unable to accept any cash payments at present and now have a contactless card machine installed.
Due to the current situation we have made some changes to the departures to lessen the risk to our staff and other holidaymakers visiting the park.
- For visitors staying in our accommodation, check out to be no later than 10am. This is to ensure that we have sufficient time to carry out a deep clean and disinfect before next guests arrive.
- Prior to departing we also kindly ask for the following:
- All beds are stripped and bedding placed in the black bags provided.
- Ensuring all foodstuffs is removed and all bins are emptied and disposed of appropriately.
- Bath mat and towels hired to be placed into the white bag provided.
- To open all windows before leaving your accommodation.
When checking out of your accommodation you will be able to post the keys into our letterbox or pop these into the dish at the reception.
We strive to maintain our usual exceptionally high standard of welcome and relaxed atmosphere within the Park to ensure you enjoy your stay with us.
Holiday Park Accommodation
All of our accommodation is cleaned to an exceptional high standard as normal. Our housekeeping team are working extremely hard and have implemented additional deep cleaning measures including fogging of all accommodation using specialist equipment.
Tents and Tourers
Where possible, we would encourage those who have their own on board facilities to use these however our toilet and shower block facilities are open to our visitors during the Touring Season which runs from the 1st of April until the 31st of October.
As you would expect we have increased the frequency of cleaning and sanitizing procedures around the park and this includes our toilet and shower block facilities. Various signage and hand sanitizer points are displayed around the park. We have also implemented the following measures:
- Our toilet and shower block has a hand sanitizer point at both entrances.
- We have antiviral spray available for our baby changing facilities.
- We have limited the amount of people who can access the block at any one time. There is a maximum of 5 people allowed within the block at any one time.
- We have closed off some of our sinks and cubicles to allow for social distancing.
What to do if you become unwell whilst on site
If you do become unwell during your stay or begin to display symptoms including a high temperature, a new cough or dry throat, a loss of taste or smell please contact reception on 01309 690203 or if outwith opening hours contact our Duty Warden on 07708 408397, after which you must return home immediately to self isolate.
Update to our Terms & Conditions (In line with Coronavirus) – November 2020
We are reviewing the latest Government Guidance on a daily basis and how this could affect your holiday. Our Terms and Conditions are regularly reviewed and have been amended for all bookings going forward.
If your booking is affected by Coronavirus from any of the following scenarios i.e. any lockdown restrictions or travel restrictions are introduced in your area or in the Holiday Park area by the Government, you or someone in your household contracts Coronavirus or has been asked by Test & Trace to self isolate (evidence of this will be required) or if the Holiday Park is forced to temporarily close by restrictions mentioned then you will be offered the choice from the following three options:
- We can rearrange your booking to a later date of your choice and the usual Administration Charge will be waived.
- We can issue a Credit Note for the full amount of the booking which will be valid for 12 months from the intended date of arrival.
- We can issue a full refund for the booking.
In the event of a lockdown being imposed, we would kindly ask for you not to contact us in the first instance as we will prioritize those affected in order of date arrival.
17th NOVEMBER 2020
We kindly ask that you do not travel to us if you are from within a lockdown or high tier area as we will be unable to honour your booking. All bookings are required to provide proof of address at point of check in, in the form of a drivers licence or utility bill.
The current guidance and regulations from both the UK & Scottish government could affect your holiday plans. To keep up with the latest guidance and to see how this might affect you, information from government sources has been summarised below:
2ND NOVEMBER 2020
For those travelling from England:
Travelling in and out of your local area should be avoided. Overnight stays and holidays away from the primary residences will not be allowed from November 5th 2020. This includes holidays abroad and in the UK.
For those travelling from other parts of the UK including Scotland:
The current Scottish Government guidance, given the state of the epidemic across the UK is that people avoid any unnecessary travel between Scotland and England, Wales, or Northern Ireland.
This applies to people who live in Scotland and to people who live elsewhere in the UK who are thinking of coming to Scotland.
If you live or work anywhere where there are protective measures in place – at whatever level – you should not travel to another area to avoid them.
Following the latest announcement from the Scottish Government, we will now be able to reopen for holiday makers from Wednesday 15th July 2020.
Our shared shower, toilet and washing-up facilities will have restricted opening.
We always place great importance on the cleanliness of our facilities, the safety of our guests and the quality of your holiday experience in normal times. Given the enhanced frequency and duration of cleaning requirements we have installed a fogging machine for the caravans and an industrial steam cleaner for the shower block.
We are delighted that we now have a confirmed reopening date and we look forward to welcoming you at Findhorn Bay Holiday Park soon.